FAQs

General

Where do Anoela Cards come from?

Anoela Cards is home to 10+ amazing greeting card brands both local and international, that share a common passion for card-giving! We work daily to select the best cards from a variety of amazing collections and we’re looking forward to welcoming a lot of new brands to the family.

Do you offer personalised cards?

We currently don’t offer personalised cards but we will in the near future – the very near future!

Can I get a message written for me and sent directly to the recipient?

Of course you can! At Anoela Cards we take security and confidentiality very seriously, and we want our customers to feel comfortable using our website. We respect your right to privacy and will only process personal information you provide to us in accordance with any existing laws, rules and regulations. If you email us your message, we’ll write it for you and send it to the address you provided at check out.

How to become a supplier?

If you happen to design greeting cards or know some amazing brands that do, let us know! We’re always open to stocking new, exciting brands.

Am I allowed to copy and use images from the Anoela Cards website?

All elements of the Anoelacards.com website, including images, technology and designs are protected. Images may not be reproduced or products represented for customer sale, without express consent from Anoela Cards or associated brands.

I want a product that is currently out of stock.

Please email help@anoelacards.com and let us know which greeting card(s) you’re after. We’ll let you know as soon as possible if/when it will be back on our site.

Payment Information

What Payment Methods Are Accepted?

Payment by Credit/Debit Card – Payments on this site are made through Paystack, a secure payment gateway and we accept all major cards like Visa, Mastercard, etc. We currently accept Nigerian Naira, British Pounds, US Dollars and Euros.

Payment by Bank Transfer – You can make a bank transfer to any of the following accounts (GTB):

Naira Bank Transfer
ANOELA LIMITED | 0258761778

GBP Bank Transfer
ANOELA LIMITED | 0258761967

EUR Bank Transfer
ANOELA LIMITED0258761974

USD Bank Transfer
ANOELA LIMITED 0258761943

Shipping & Delivery Information

Where can my order be delivered?

It can be delivered anywhere within Lagos State for the time being, but we promise to start shipping to other states very soon!

How long will it take to receive my order?

Orders placed before 7pm, will be delivered the next day (Sundays excluded). Orders placed after 7pm will be delivered 2 working days after. We also offer same-day delivery for orders placed before 12pm but at an extra cost. We will let you know once your order has been dispatched.

How often do you deliver?

We deliver everyday other than Sundays and a few holidays! Unfortunately, we will not be able to delivery any cards on Good Friday, Easter Monday, Independence Day, Christmas Day, Boxing Day and New Year’s Day! However, if you let us know way ahead of time, we might be able to make a few exceptions.

Urgent orders

If you need something urgently and you’ve passed the deadline or you need your shipment to arrive by a specific time, please send us an email and we’ll do everything we can to accommodate your request.

What Shipping Methods Are Available?

Regular, Next-Day, Same-Day and Express.

Do you accept returns?

Unfortunately, we do not accept returns but if for any reason you are not satisfied with your order, please email us at help@anoelacards.com and we’ll do everything we can to fix your problem.